Player Support for Riot Games with German and English

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate. 

Bulgaria's affordable lifestyle offers a sea of opportunities!

Our location Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain where enthusiasts often can be found hiking or skiing and only 300km away from the Mediterranean Sea.

The TELUS Tower office offers numerous benefits for its` employees, such as top location, personal gym, relax and gaming areas.

TELUS International Bulgaria is looking for passionate player support specialists for Riot Games.

Join our growing TELUS team supporting League of Legends, VALORANT, Legends of Runeterra, and TfT - get the job you will enjoy!

A typical day:

• Help out our players with any issues they might have via tickets and chat
• Provide the best player experience with a case-by-case player-oriented approach
• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
• Work with a passionate team of gamers to give our support experience a player-to-player feel

Sounds good, right?

You have:

• Fluency in German and a good command of English
• Player empathy and understanding of a player’s perspective when tackling their issue are required
• Understanding of Player Support
• Gaming experience – if you have played games and you can relate to a player’s concept, community, and mindset it will be considered an advantage
• Desire to help the players as best as possible and to contribute to the team’s success