{"job":{"_score":0,"id":185023,"title":"Hungarian Speaking Order Support Specialists ","title_slug":"hungarian-speaking-order-support-specialists","url":"\/jobs\/hungarian-speaking-order-support-specialists-185023.html","hybrid":false,"external_job":false,"languages":[{"id":17,"name":"Hungarian","slug":"Hungarian","level":4,"level_string":"Mother tongue","mandatory":"true","lowercase":"Hungarian"}],"category":{"id":1,"name":"Customer Service","slug":"Customer-Service"},"country":{"id":48,"name":"Portugal","lowercase":"Portugal","slug":"Portugal"},"region":null,"city":{"id":3,"lowercase":"Lisbon","name":"Lisbon","slug":"Lisbon"},"company":{"id":156245,"lowercase":"Recruitment Direct","name":"Recruitment Direct","logo":{"original":"https:\/\/static.europelanguagejobs.com\/contents\/companies\/156245\/67ab02f0d0d56.jpg","x100":"https:\/\/static.europelanguagejobs.com\/contents\/companies\/156245\/100-67ab02f0d0d56.jpg","x200":"https:\/\/static.europelanguagejobs.com\/contents\/companies\/156245\/200-67ab02f0d0d56.jpg","alt":"Job offers of Recruitment Direct at Europe Language Jobs"}},"client":null,"pin":false,"fpin":false,"spin":false,"mpin":false,"republished_at":"2025-05-19 19:05:48","extra":{"active":false,"screeningQuestions":[],"favorite":null,"redirect":null,"application":null,"canApply":false,"available":false,"new":false,"minisite":"jobs-at-recruitment-direct"},"relocation_package":true,"description":"<p><strong>Hungarian Speaking Order Support Specialists \u2013 Office based or Remote within 60 minutes of Lisbon<\/strong><\/p><p><strong>Remote anywhere in Portugal<\/strong><\/p><p>\u20ac1068 per month gross with free accommodation ie own room in shared apartment OR \u20ac1270 per month gross with no accommodation.<\/p><p>Our client is recruiting Hungarian Speaking Order Support Specialists, candidates can be located within 60 minutes of Lisbon.<\/p><p><strong>Backoffice Responsibilities:<\/strong><\/p><p>The core of the role involves handling customer inquiries, including:<\/p><ul><li>Responding to inbound calls from customers who have replied to a callback request sent by our team<\/li><li>Conducting outbound calls (when necessary) to clarify information with customers<\/li><\/ul><p><strong>Job Responsibilities:<\/strong><\/p><p>* Handle escalations from customer-facing colleagues and resolve complex issues related to online orders<\/p><p>* Ensure swift and fast resolution of problems occurring during the lifetime of a web purchase<\/p><p>* Liaise with partners to resolve issues and achieve customer satisfaction<\/p><p>* Perform investigations to make decisions that impact customer and partner relationships<\/p><p>* Communicate with customers via phone and email to provide updates on issue resolution<\/p><p><strong>Requirements:<\/strong><\/p><p>* Strong attention to detail and accuracy in performing tasks.<\/p><p>* Ability to work under strict regulations and protocols<\/p><p>* Ability to investigate and resolve complex issues<\/p><p>* Strong communication and customer service skills<\/p><p>* Ability to work independently and make decisions that impact customer and partner relationships<\/p><p>Overall, this role requires a high level of attention to detail, strong communication skills, and the ability to work independently to resolve complex issues.<\/p>","requirements":"","offer":"<p>\u20ac1,068 - 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