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Please submit all applications in English.<\/strong><\/p><p>&nbsp;<\/p><p><strong>What You&rsquo;ll Do:<\/strong><\/p><ul><li>Provide top-tier travel support via chat, calls, and emails<\/li><li>Maintain up-to-date knowledge on suppliers, destinations, and systems<\/li><li>Quickly assess customer needs, urgency, and preferences<\/li><li>Accurately handle hotel, flight, car, and rail bookings<\/li><li>Guide customers in self-service options on the Navan platform and app<\/li><li>Respond promptly, meeting SLA expectations<\/li><li>Follow company and customer policies, ensuring global compliance<\/li><li>Give feedback to stakeholders on goal progress and key processes<\/li><li>Participate in team meetings on products, suppliers, and industry updates<\/li><li>Stay current on travel industry best practices<\/li><li>Maintain attendance, complete assigned training, and meet performance metrics<\/li><\/ul>","requirements":"<p><strong>What We&rsquo;re Looking For:<\/strong><\/p><ul><li><strong>Experience<\/strong>: 3+ years as a <strong>Travel Consultant <\/strong>covering air, cars, rails, and hotel bookings; 3+ years with <strong>GDS<\/strong> (Sabre, Amadeus, or Galileo) &ndash; <strong>Required<\/strong><\/li><li><strong>Language<\/strong>: Fluency in <strong>English<\/strong> AND&nbsp;<strong>Italian<\/strong>&nbsp;- <strong>Required<\/strong><\/li><li><strong>Customer<\/strong> Service: Background in contact center or customer-facing roles<\/li><li><strong>Tech Skills<\/strong>: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce<\/li><li><strong>Availability<\/strong>: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 11 PM<\/li><li><strong>Skills<\/strong>: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues<\/li><li><strong>Attitude<\/strong>: Empathetic, professional, and excellent at communicating verbally and in writing<\/li><\/ul>","offer":"<p><strong>Relocation Support Package<\/strong><\/p><ul><li>A one-way flight to Lisbon to get you started<\/li><li>Initial short-term accommodation support to ensure a smooth landing<\/li><li>A sign-on bonus to help with your first rent and moving expenses<\/li><li>Expert guidance and full support with local paperwork (Tax ID\/Social Security registration)<\/li><li>Personalized settling-in guides to help you feel at home in your new city<\/li><\/ul><p>&nbsp;<\/p><p><strong>Benefits &amp; Compensation -&nbsp;<\/strong>We believe in supporting our team members both professionally and personally. 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