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DESCRIPTION
Job location: Kraków, Poland (onsite)
Working hours: 2 PM-10 PM
What we do
At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are located in Gdansk, Wroclaw, and Krakow. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits.
Be Cognizant!
What you will do
- Reviewing maps data to assess accuracy against client policies,
- Engaging with business, predominantly via outbound phone calls, to verify their business information,
- Updating client platforms based on collected information,
- Making well-balanced decisions based on market specific knowledge and helping to resolve inquiries to defined policies and procedures by flagging discrepancies.
REQUIREMENTS
- Proficiency of Brazilian Portuguese at min. C1 level and English at B2+ level,
- Excellent verbal and written communication skills - customer engagement is the critical part of this role,
- Proficient user of the MS Office package and Google sheets,
- Ability to build and maintain effective customer/vendor relationships,
- Attention to detail & problem-solving skills,
- Good time management, prioritization skills and ability to work under time constraints and without careful oversight,
- Ability to work in a multicultural environment.
Due to Client security requirements in the project, it is a condition of your employment in the offered position to present a valid NFC-enabled ID card (i.e. an e-chip-enabled ID/Passport) and undergo the Client mandated ID check as a part of the Client onboarding to the project. If the above requirement is not fulfilled Cognizant will be entitled to cancel this offer and not enter into employment agreement with you or, in case the employment agreement is signed with you prior to completion of the abovementioned verification, to terminate your employment. The Client being the data controller responsible for this specific verification process will contact you separately to provide you with more detailed information in this regard.