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Customer Service Representative with French

Stuttgart , Stuttgart

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job offers of people-s-place GmbH at Europe Language Jobs

Customer Service Representative with French

Stuttgart , Germany

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DESCRIPTION

This is a challenging role that will require you to provide premium service to both customers as well as retailers and build relationships to make a lasting positive impression.

The scope of the role is frontline support for both retailers and consumers, ranging from “Order desk” functions to product-related support and administrative tasks in the contractual area.


  • Maintaining customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy
  • Receiving, processing, and tracking orders from customers by phone/E-mail/Chat and Social Media
  • Ensuring orders are registered in the Demandware, Altapay, and M3 system for shipment and invoicing
  • Issuing invoices and credit notes
  • Handling transport and product claims, returns, and exchanges from customers
  • Participating in various other administrative duties of the team
  • Finding solutions with other functions in the company to meet customers' unique requirements
  • Being flexible to participate in serving other markets both serving retailers and end consumers in an international and multilingual team

REQUIREMENTS
  • Commercial Education
  • First experience in a Customer Service role
  • Excellent French and fluency in English are a must
  • Strong service mentality, ready to implement the visions, philosophies, and strategies of the company
  • Interest in working with and supporting international teams
  • Ability to work independently

ARE YOU THE PERFECT CANDIDATE?
Jobs in Stuttgart with languages for expats - Europe Language Jobs