Location: Porto, Portugal 

Role: Dutch Customer Service Specialist – Medical Devices

Salary package: 19,800 EUR gross p/a plus meal allowance

• €1,100 gross per month (14 payments per year)
• €400 gross fixed bonus per month
• Approx. €150 net meal allowance per month

Working hrs: 40 hrs p/week rotational between Monday to Sunday, 07:00 – 22:00 (rotative shifts)

Relocation support: Reimbursement of Airfare up to 400€ after 6 months, Plus availability of subsidised company Apartment (Room in a shared flat) with rent of 280€ (this will be deducted directly from your monthly pay)

About the Role

Join a global leader in insulin delivery and diabetes technology that designs and manufactures advanced automated insulin delivery systems. These products reduce the daily burden of diabetes management while creating new possibilities for patients, their families, and healthcare providers.

As a Dutch-speaking Customer Service Specialist, you will provide empathetic, accurate, and regulatory-compliant support to patients and healthcare professionals using innovative diabetes care solutions.

Key Responsibilities

• Deliver customer care and technical assistance for medical devices across European markets
• Support patients with product usage through phone, email, chat, and SMS
• Provide troubleshooting and technical guidance for medical diabetes devices and accessories
• Manage order intake, renewals, and documentation in line with company procedures
• Apply active listening and empathy when supporting patients in sensitive situations
• Follow defined procedures, scripts, and compliance standards to ensure patient safety

• Fluent Dutch and English
• Ability to support multiple markets simultaneously
• Strong customer service orientation with excellent communication skills
• High problem-solving ability, organizational skills, and attention to detail
• Ability to handle disputes, emergencies, and stressful situations with professionalism
• Active listening and empathy in every interaction
• Background in healthcare, technical support, or knowledge of diabetes/medical devices is a plus
• Proven ability to retain and manage large amounts of information

What We Offer

• Competitive salary package with fixed bonus and meal allowance
• Paid training and full onboarding
• Opportunity to work in the healthcare technology sector
• Multicultural environment with clear career development possibilities

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way.