Your Role

You will be part of a team, providing customer service and technical support for hardware products and services. You will be responsible for repairing some basic product issues using diagnostic tools. The services will be provided via email, online chat, telephone and specified social-media platforms, in response to contacts from users including customers and partners.

Our Client

Our client is one of the world’s leading companies in the field of Social Media and wants you to be part of its team.

Responsibility

• Ability to identify, research and review product issues to determine the best solution/ troubleshooting;
• Repair basic product issues;
• Use diagnostic tools;
• Advise on workarounds and best practices to be implemented;
• Contribute in an active way to increase product insight and knowledge base content;
• Follow protocol and adhere to guidelines;
• Achieve and maintain fully satisfactory performance.

Your Profile

• Fluent level of written and verbal communication skills in Italian;
• Good level of written and verbal communication skills in English (minimum B2);
• Customer oriented with strong decision-making skills;
• Excellent communication and good argumentation skills;
• Ability to solve technical issues in a creative way;
• Ability to build and maintain positive relationships with customers;
• Basic knowledge of Windows and MS Office.

Our offer

• Opportunity to work in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sports activities, and organized events.

Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!

With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.

Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.