About the RoleAs a Customer Support Specialist with German and English, you will be the first point of contact for our customers. You will support them via chat, email, ensuring a smooth and positive customer experience.
You will work from our modern Varna office, designed for collaboration, growth, and comfort.
Your Responsibilities:
- Respond to customer inquiries mainly via chat and email
- Document all interactions and case details accurately in the CRM system
- Follow company procedures and communication guidelines
- Escalate complex cases to internal teams while keeping customers updated
- Navigate multiple systems efficiently