*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate

Join our team in Bulgaria and keep deliveries on track!

We’re looking for a Logistics & Delivery Advisor with German and English to ensure seamless package administration and delivery support. If you are organized, quick-thinking, and people-oriented, this role is for you.

What You’ll Do:

• Deliver top-notch customer support via phone, email, or chat in German and English
• Manage logistics tasks: track packages, resolve delivery issues, and coordinate with consumers, vendors, and partners.
• Ensure every interaction is professional, efficient, and leaves customers with a positive impression.
• Stay up to date on client policies, products, and services.

What You Bring:

• Fluency in German (C1/C2) and good knowledge of English (B2 and above).
• Proven computer skills, including MS Office and Google Suite.
• Great communication, organization, and problem-solving skills.
• Previous customer support experience (logistics/delivery experience is a plus).
• High school diploma or equivalent.

Why You’ll Love It:

• Join a friendly, international team.
• Grow your career in logistics and customer service.
• Make a real impact every day.

We Offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• Up 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation

✨ Ready to deliver great experiences? Apply now!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.