At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global brand experiences in fintech, high-tech, tourism, and gaming, we are looking for a Service Consultant with Icelandic (Relocation to Bulgaria).

Key Responsibilities:

• Engage with customers through chat and email, providing fast, accurate, and friendly support;
• Help resolve basic product or technical inquiries efficiently;
• Record all interactions clearly and accurately to maintain excellent documentation;
• Collaborate with other teams to tackle more complex issues;
• Deliver exceptional service that leaves customers satisfied and confident in our solutions.

Requirements:

• Fluency in Icelandic with strong English communication skills;
• Previous experience in customer support, technical support, or a related role is a plus;
• Detail-oriented, proactive, and solution-focused mindset;
• A team player who thrives in a collaborative environment but can also take initiative independently;
• Comfortable with technology and eager to learn new systems quickly.

What our client offers:

• Competitive salary and benefits package;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Enjoy a variety of discounts on dining, beauty services, transportation, and more;
• Career growth and development opportunities;
• Collaborative and inclusive workplace culture;
• FULL relocation assistance to Sofia, Bulgaria and an additional bonus upon joining (WELCOME BONUS).

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).