Ready to join an innovative and fast-growing team? We’re a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands — the ones you use every day — helping them grow through technology and integrated solutions.

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the coffee industry.

Career Growth and Personal Development

This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career. 

What You Will Do in This Role

At the heart of everything we do is a commitment to people — our clients, their customers, our teams, our community, and our planet.

As a Customer Service Representative, you will:

 · Provide with accurate information to our customer.

 · Logging and follow up of correct and Valid Orders or requests.

 · Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds…)

 · Capturing of all required data elements in CRM as required by client’s training, policies and procedures.

At the heart of everything we do is a commitment to people — our clients, their customers, our teams, our community, and our planet.

As a Customer Service Representative, you will:

 · Provide with accurate information to our customer.

 · Logging and follow up of correct and Valid Orders or requests.

 · Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds…)

 · Capturing of all required data elements in CRM as required by client’s training, policies and procedures.

Your Qualifications

We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.

Requirements 

 

• Are proficient or bilingual in Swedish + advanced English

• Excellent communication skills in a variety of customer facing situations.  

• Good team player with drive for success.  

• Previous experience in similar position is a plus.

We go beyond expectations by creating experiences that truly stand out. That’s why we invest in our people, technology, and future — including yours.

In this role, you’ll benefit from:

 • Full-time (39 hours/week) fixed term (6 months) contract, Monday to Friday (09:00–18:00)

 • Salary of €19,623.94 gross/year + up to €1,500 gross/year in bonus

 • Onsite Barcelona Office

 • Referral bonus opportunities

 • Fully paid training on the company and your project

 • Career development programs and specialized courses

Be Your Best Version

At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

If this sounds like the next step in your career, we’d love to hear from you. Apply today and discover why over 440,000 game-changers worldwide choose Concentrix as their employer of choice.

Concentrix is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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