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575 job offers found
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575 job offers found
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DESCRIPTION
Do you want to work in the airline industry and support passengers with their travel needs? Our client is looking for Danish or Norwegian-speaking Customer Service Advisors to join their team in Warsaw!
Join the team and provide outstanding customer service for a leading Nordic airline. You'll receive comprehensive training and a relocation package to support your move to Poland. After 6–9 months of office-based work, you'll have the option to switch to a hybrid model.
About the company
Our partner is a global leader in the customer service industry, delivering exceptional experiences for over 750 leading and digital-first brands. With 170,000 associates worldwide, they provide innovative customer service solutions and seamless customer experiences.
What will you do?
- Perform inbound calls and chats in Danish or Norwegian
- Advise partners on flights, products, prices, fares, rules, and online services
- Change reservations (time and destination) and update personal data
- Handle special service requests (wheelchairs, animals, special assistance)
- Manage ticket cancellations and refunds
- Assist customers with airline ticket purchases and payment methods
- Support passengers with travel difficulties
Candidate profile
- Danish/Norwegian proficiency at C1 level (spoken and written)
- English at B2 level
- Excellent technical skills (MS Office, internet browsers, general computer skills)
- Positive attitude and strong communication skills
- Prior experience in customer service and CRM tools is an advantage
Employer offers
- Work for the largest Nordic 5-star airline
- Full-time employment contract: initial 3-month probation, extension based on performance
- Paid 2-month training (Mon–Fri, 08:00–16:30)
- Shift work: Monday–Friday (07:00–19:00), weekends (09:00–18:00) with two weekends per month
- Salary: From 9,750 PLN gross (2278 EUR)
- Private medical care (Luxmed)
- Group insurance, sports and leisure program
- Coaching and mentoring to enhance your skills
- Training and development opportunities
- Relocation package provided
- Multinational work environment with social events and celebrations
About Warsaw
Live and work in Poland’s vibrant capital city, where historical charm meets modern living. Warsaw offers a rich cultural scene, affordable living, and a dynamic international community. Enjoy a high quality of life while growing your career in a central European hub.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
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