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DESCRIPTION
We are excited to announce a new project within Wipro Technologies, a leading brand in the industry with a strong and diverse history. We are currently looking for enthusiastic professionals experienced in the field of Quality Audit to support our new client, a well-known brand in the social media industry. This is a full-time, on-site role, providing you with the opportunity to work from our sustainable and modern office location in Bucharest, Romania.
What you'll be doing:
- Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers;
- Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management;
- Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements;
- Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs;
- Participate in internal quality calibrations led by process owners;
- Participate in the development of quality inspection standards and continuously optimize the process and system platform.
REQUIREMENTS
- Minimum 1+ years of experience in Quality audit, Quality management or with Quality Assurance Programs
- Proficiency in English and Norwegian
- Excellent verbal & written communication & presentation skills
- Ability to work in fast and evolving workflows with eye for detail
- Ability to maintain calm while meeting strict deadlines
- Comfortably in exercising quality standards in ambiguous scenarios
- Computer fluency and understanding the necessity of a data-driven approach
