• As an Associate Technical Support Analyst, you will provide first-line technical support for a global IT services and consulting company. You will handle incoming requests via phone, email and remote tools, troubleshoot technical issues, and coordinate incident resolution. Your responsibilities include:
• Logging, categorising and prioritising incidents and service requests.
• Providing timely solutions, tracking tickets and escalating when necessary.
• Maintaining customer satisfaction and service quality according to agreed SLAs.
• Collaborating with other teams to implement fixes, updates and improvements.
• Contributing to knowledge base articles and continuous improvement initiatives.

• Native or C1/B2 level proficiency in Dutch with excellent English communication skills.

• Strong communication and problem-solving skills.

• Experience in application support, IT service desk or software development.

• Familiarity with Software Development Life Cycle (SDLC) and database technologies.

• Proficiency with ITSM tools such as HPSM, BMC Remedy or ServiceNow.

• Certifications such as ITIL or MCSE are advantageous.

• Ability to work in shift patterns and maintain high customer satisfaction.

• EU passport or eligibility to work in Hungary.

• Comprehensive training and development opportunities.

• Competitive salary and benefits package.

• Multicultural working environment.

• Opportunities for career growth and advancement.