German Speaking Customer Care Team Leader

West Cambridgeshire, UK

£34,600 per year

We’re looking for a German-speaking Team Leader with a passion for people, service, and leadership to join us in West Cambridgeshire. You'll manage a team of dedicated administrators who are the first point of contact for our customers, many of whom are passionate ambassadors of our products.

What You’ll Do

• Lead, coach, and inspire a team of Customer Care Administrators.
• Support your team in building strong customer relationships.
• Handle complex customer queries and follow up effectively.
• Monitor performance, run individual training, and drive team development.
• Support hiring and onboarding of new team members.
• Jump in and assist with customer enquiries during peak periods.
• Collaborate across departments to improve processes.
• Maintain deep knowledge of our products and IT systems

What You Bring

• Experience as a Team Leader or Supervisor in customer service.
• Native-level fluency in German and English (written and spoken).
• A strong coaching mindset and team-focused attitude.
• Positive, clear communication and problem-solving skills.
• Ability to juggle priorities and drive performance.
• Willingness to learn our bespoke systems and adapt to change.

What is on offer

• Be part of a caring, inclusive, and mission-driven company.
• Join a community that celebrates personal growth and wellbeing.
• Make an impact by helping others feel their best inside and out.

€34,599 - 34,600 per year