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DESCRIPTION
Are you a fluent Hebrew speaker? Do you have an IT background?
Grab this opportunity to work as a consultant for a leading IT Security Software company and help internet users surf the web safely.
Teleperformance Greece collaborates with the leading IT Security Software company that offers multiple levels of protection for home devices to keep them safe from viruses and online threats.
This is your chance to work as a consultant for the world’s top multinational cybersecurity and anti-virus provider.
The work-from-home option is offered to candidates living in Greece or available to relocate.
What you will do:
- Communicate with customers via phone, chat & e-mail
- Ensure full functionality of the antivirus protection
- Troubleshoot technical issues using your problem-solving skills
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Log the cases on internal systems, while getting up to date with client’s products & services.
REQUIREMENTS
What you will bring:
- Fluency in Hebrew
- Very good communication skills in English
- Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
- Good knowledge of operating systems & computer applications
- Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
- Ability to adapt and flex style according to customer personality, culture, and profile
- Help-desk or system admin experience will be considered as an advantage
