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Customer Service Advisor with German

Lodz , Lodz

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job offers of Capita Poland Sp. z o.o. at Europe Language Jobs

Customer Service Advisor with German

Lodz , Poland

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DESCRIPTION

Becoming a Customer Service Advisor: 

As a Customer Service Advisor with German, you will be supporting a well-known brand, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence.

 

What you’ll be doing:

  • Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
  • Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
  • Accurately record all contact interactions on systems in line with expected process
  • Ensure you give a positive image and great first impression to all contacts
  • Build sustainable relationships of trust with customers, team members and clients through open and interactive communication 
REQUIREMENTS

Skills you need to succeed:

  • C1 English skills + C1 German Language skills
  • Being highly methodical with a thorough attention to detail
  • Having excellent organisational skills and ability to work to stringent customer service SLA’s and KPI’s
  • Demonstrating confidence and the ability to communicate clearly and effectively
  • Showing excellent PC and data entry skills
  • Bringing a proactive attitude with the ability and ambition to develop role in the future
  • Able to work between 10am – 6pm Monday to Sunday, 5 days a week
  • Ready to participate in full time, on-site training and then work in a hybrid model from our office in Łódź

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