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DESCRIPTION
The Role:
We are looking for passionate, energetic, and self-motivated professionals to join our Client Relations team in Mongolia and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.
The main responsibilities of the position include:
- Develop and maintain excellent relationships with prospective and existing clients
- Responsible for activating new client leads and following up with potential clients
- Deal with clients’ inquiries via live chat, email, and telephone
- Handle client inquiries via email and telephone and ensure that high level service is provided
- Perform personal clientele analysis and taking actions as required
- Promote available products and services to clients
- Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
- Ensure compliance with the company’s legal guidelines and compliance procedures
- Provide suggestions on system enhancements
- Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
- Contribute to the team effort by achieving targeted results
- Cooperate effectively with other departments as necessary
REQUIREMENTS
Main requirements:
- Degree in any business-related field
- Customer care or sales experience will be considered an advantage
- Client handling experience in the financial services sector will be considered an advantage
- Fluent in Mongolian with excellent oral and written skills in English
- Reliable, with integrity of character
- Outstanding communication and interpersonal skills
- Dynamic, innovative and target oriented
- Strong computer literacy
- Valid work permit required
