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DESCRIPTION
** Signing Bonus up to 3000€ **
Are you passionate about the world of Online Marketing? Teleperformance Portugal is looking for someone with excellent communication and problem-solving skills. Start a promising career, finding the solution for issues of business customers, maintaining a positive relationship between them and the company. You will use your communication skills to address several questions through multiple communication channels, guaranteeing a great customer experience.
Be part of our success and make the world’s information more accessible and useful!
Responsibility
- Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them;
- Address issues via chat, email or phone channels, following operating procedures;
- Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
- Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.
REQUIREMENTS
- Excellent communication skills in Hebrew;
- Bachelor's degree (preferred);
- Minimum 6 months of relevant customer care experience;
- General understanding of online marketing products/services being supported;
- Excellent communication skills;
- Dynamic and organized.
