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DESCRIPTION
The role
Reporting to the Responsible Gaming Team Leader, the responsible gaming analyst will be responsible for safeguarding our players and the business. They will liaise with players by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation.
Responsibilities
- Analyse risk scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking;
- Monitor escalated player registrations to prevent and avoid underage gambling;
- Monitor escalated self-excluded players to assess risk and refund, eligible players;
- Monitor and review follow-up case report on a daily, weekly, and monthly basis;
- Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded;
- Adopt a solution-focused approach to assist vulnerable players;
- Recommend changes and/or amendments to Responsible Gaming operational activities and processes;
- Work closely with the Responsible Gaming Management to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required.
REQUIREMENTS
Knowledge, Experience & Skills
- Be a fluent or native English speaker (C2 level) both spoken and written;
- To have keen interest in the psychology of addiction, regulatory and compliance knowledge;
- Ability to listen effectively and understand others, empathetic;
- Willingness to learn and strive to improve business operations;
- Have analytical thinking with excellent attention to detail.
