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DESCRIPTION
A working day in Foundever Team includes some of the below activities and responsibilities:
- To respond to all customers’ inquiries within given timescales, efficiently and effectively
- To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff
- To deal with all correspondence as requested/required
- To accurately log all calls and in line with procedures
- To responsibly maintain and update all job-related administrative forms
- To consult product manuals, to be able to advise customer of appropriate options/solutions
REQUIREMENTS
Foundever Romania is looking for a problem solver.
Requirements
- Proficient in Slovenian or Serbian/Croatian
- Good English skills
- Previous experience with or aptitude for Customer Service is a plus
- Good organizational skills
- Working knowledge of MS Word / Excel
- Excellent communication skills and the ability to remain calm in all situations
- Ability to work on own initiative and under pressure in order to achieve deadlines
- Ability to adapt to a continuously changing environment and procedures
- Team player
