Job offers with languages in Europe
2 job offers found
DESCRIPTION
A working day in Sykes Team includes some of the below activities and responsibilities:
- To respond to all customers’ inquiries within given timescales, efficiently and effectively;
- To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
- To deal with all correspondence as requested/required;
- To accurately log all calls and in line with procedures;
- To responsibly maintain and update all job-related administrative forms;
- To consult product manuals, to be able to advise customer of appropriate options/solutions.
REQUIREMENTS
Proficient in MACEDONIAN and SERBIAN/CROATOAN/SLOVENIAN
-Good English skills
-Previous experience of, or aptitude for Customer Service is preferred
-Good organizational skills
-A working knowledge of MS Word / Excel
-Excellent communication skills and the ability to remain calm in all situations
-Ability to work on own initiative and under pressure in order to achieve deadlines
-Ability to adapt to a continuously changing environment and procedures
-Team player
