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German speaking Back Office Analyst

Lisbon , Portugal

Talingual

Mandatory:

German Proficiency

Company

Talingual

Employment type

Full time

Experience

Entry level

DESCRIPTION

Location: Lisbon

Role: German speaking Back Office Analyst

Salary: around 1200 euro net p/m plus around 150 euro net per month on meal vouchers. Additional 25% top up for hrs worked between 10 pm and 7 am.

Hours of work: 40 hrs p/week, rotational - operational hours are 24/7

Relocation package: 2000 euro relo bonus gross paid with first salary payment

Company Overview

Our client is an American, fortune 500 multinational corporation that provides IT services including digital technology, consulting, and operations services.

The Role

Recently we have seen an increasing trend of streaming companies and websites taking viewers from classical TV into new services and devices. Are you ready to join this exciting journey with the best-loved video streaming website in the world? If so, then get in touch to discuss this exciting new role in Lisbon. This sea-side city of Portugal has lots to offer from the beautiful old parts to new and modern architecture. If you like the sun and the sea then this city is right for you!

Responsibilities

In this role you will:

Review user reports regarding website/media content
Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner
Make well-balanced decisions and help resolve inquiries to defined policies and procedures
Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
Review sensitive content, sometimes involving graphic or disturbing subject matter

REQUIREMENTS

Fluent in German
Good command of English
Availability to work on a three-shift mode (morning, afternoon and night, 7 days a week)
Excellent communication (verbal and written) and interpersonal skills
Quick learner and adaptable to learn new processes, concepts, and skills
Excellent organisational and time management skills
Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
Have a neutral mindset to alternative video content that needs classification

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