Languages
English
Skills
  • Team Lead
  • Content Review
  • English
  • Russian
  • Turkish
  • Arabic
  • German
Information

Cognizant Technology Solutions

Marketing and PR

High-school

From 3 to 5 years

Permanent

Indefinite

Full-time

Content Review Team Lead

Portugal » Lisbon

Description

Interested in social media regulation, online free speech, internal controls, support for vulnerable sections of the society or maybe even EU policy making?

Want to work for a global company as a Content Review Team Lead for the words best loved video-sharing website? You do? Well then, apply now and you could be responsible for assisting the Manager in meeting site metrics and goals, and supervise a team of up to 20 moderators.

You have the opportunity to provide dynamic service and support for our clients within the cutting edge world of technology. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients. 

Please note: we can only consider candidates holding an EU passport or a valid work permit for Portugal.

These are some of the qualities and areas of interest we are looking for in our Team Leaders:
Day-to-day responsibilities:

  • Leading a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities.

  • Provide mentorship, guidance, and career development to your team.

  • Monitor queues for variations and make adjustments as necessary to meet SLAs.

  • Implement escalation channels in accordance with mutually agreed upon procedures

  • Influence team strategy through effective communication.

About Cognizant

Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. 

Requirements

Basic Qualifications:

  • Fluency in English + other foreign language (Russian, Turkish, Arabic, German)

  • Bachelor’s Degree OR High School Diploma OR 3 years relevant work experience 

  • Supervisory experience and experience managing projects to established SLAs 

  • Flexibility to work shifts including evenings and weekends,

  • Proficiency in Client products, including email, Calendar, Client Drive 

Professional Skills Requirements:

  • Excellent communication (verbal and written), facilitation and interpersonal skills.

  • Ability to manage multiple tasks simultaneously and thrive in a complex, fast-paced environment with multiple priorities

  • Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making 

  • Quick learner and adaptable to learn new processes, concepts, and skills 

  • Strong attention to detail with a desire to deliver accurately, efficiently and to a high standard 

  • Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment 

  • Passion for social media. Conversant with channels that provide on demand Video

  • Neutral mindset to alternative video content that needs classification

Offer

If you are looking for similar positions and are interested with the company, please, do not hesitate to send us your CV anyway

Skills
  • Team Lead
  • Content Review
  • English
  • Russian
  • Turkish
  • Arabic
  • German
Information

Cognizant Technology Solutions

Marketing and PR

High-school

From 3 to 5 years

Permanent

Indefinite

Full-time