Jobs by Concentrix at Europe Language Jobs

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Languages
French
German
Italian
Dutch
Skills
  • Automotive
Information

Concentrix

Other

From 3 to 5 years

Permanent

Indefinite

30.000 € - 36.000 € gross / year

Full-time

6

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Automotive Technician/Mechanic - German/Italian/French/Dutch

United Kingdom » Luton

Company
Concentrix
Description

Concentrix work in partnership with Opel/Vauxhall across several European sites. We are currently recruiting for French/Dutch/Italian/German speakers to join our Technical Assistance team in Luton.

Responsibilities include:

  • Handling contacts via telephone and email
  • Fully investigating the technical request using internal systems, protocol and procedures
  • Escalating requests that cannot be resolved to other team members, team leaders located both in the UK and Germany
  • Following up all requests to resolution in agreed service levels
  • Delivering service excellence by efficiently problem-solving and reacting in a professional, polite and clear manner
  • Accurately logging all dealer contacts and following up on cases using database systems
  • Where necessary liaises with business partners internally and externally to develop case resolutions and action plans
  • Reads and researches relevant materials and resources to stay current with product and technical information
  • Attends team and other meetings for review of issues, assignments, regular discussion
  • Performs other related duties, as assigned
Requirements

Minimum Skills

  • Fluency in written and spoken English & French, German, Italian or Dutch
  • Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering
  • Minimum 3 years automotive technical work experience, gained either in a dealership
  • Good overall knowledge of current automotive technology and the Opel/Vauxhall product range
  • Excellent interpersonal skills, able to build constructive & effective relationships, using appropriate rapport, diplomacy and tact.
  • Ability to resolve technical queries to a high level remotely by telephone/email
  • Ideally manufacturer/importer experience within a technical department
  • Good computer literacy – web and Microsoft Office
  • Able to write clearly and succinctly in a variety of communication settings and styles
  • Time management skills, able to use time effectively and efficiently
  • Customer focus, dedicated to meeting the expectations and requirements of internal & external customers
  • Full valid vehicle driving licence
Offer

Benefits:

  • Bright, modern, exciting place to work with excellent staff facilities.
  • Coffee Bar.
  • 28 days annual leave.
  • Client Discounts.
  • Multicultural, multilingual environment.
  • Employee discounts scheme.
  • Pension scheme.
  • Excellent relocation package.
  • Annual Reward & Recognition Ceremony.
  • Professional development opportunities.

Why Luton?

Luton is a vibrant, multicultural and exciting place to live. With excellent links to travel abroad and only a 30-minute train ride into the city of London. Luton is based in the heart of Bedfordshire, with surrounding countryside. St Albans is a short drive away and boasts a wealth of history dating back to Roman times. Milton Keynes is another great city which is north of Luton, with fantastic shopping facilities, a skiing centre, 4D Cinema and many fantastic restaurants.

Relocation:

We welcome all new team members with relocation assistance

  • Reimbursement of initial travel costs to Luton
  • 7 nights in a local accommodation upon arrival
  • Support in finding accommodation, opening bank accounts and requesting National Insurance Numbers
  • Advance in wages to help with first month’s rent and deposit.
Skills
  • Automotive
Information

Other

From 3 to 5 years

Permanent

Indefinite

30.000 € - 36.000 € gross / year

Full-time

6

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