Concentrix work in partnership with Opel/Vauxhall across several European sites. We are currently recruiting for French/Dutch/Italian/German speakers to join our Technical Assistance team in Luton.
Handling contacts via telephone and email
Fully investigating the technical request using internal systems, protocol and procedures
Escalating requests that cannot be resolved to other team members, team leaders located both in the UK and Germany
Following up all requests to resolution in agreed service levels
Delivering service excellence by efficiently problem-solving and reacting in a professional, polite and clear manner
Accurately logging all dealer contacts and following up on cases using database systems
Where necessary liaises with business partners internally and externally to develop case resolutions and action plans
Reads and researches relevant materials and resources to stay current with product and technical information
Attends team and other meetings for review of issues, assignments, regular discussion
Performs other related duties, as assigned
Fluency in written and spoken English & French, German, Italian or Dutch
Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering
Minimum 3 years automotive technical work experience, gained either in a dealership
Good overall knowledge of current automotive technology and the Opel/Vauxhall product range
Excellent interpersonal skills, able to build constructive & effective relationships, using appropriate rapport, diplomacy and tact.
Ability to resolve technical queries to a high level remotely by telephone/email
Ideally manufacturer/importer experience within a technical department
Good computer literacy – web and Microsoft Office
Able to write clearly and succinctly in a variety of communication settings and styles
Time management skills, able to use time effectively and efficiently
Customer focus, dedicated to meeting the expectations and requirements of internal & external customers
Full valid vehicle driving licence
Bright, modern, exciting place to work with excellent staff facilities.
28 days annual leave.
Multicultural, multilingual environment.
Employee discounts scheme.
Excellent relocation package.
Annual Reward & Recognition Ceremony.
Professional development opportunities.
Luton is a vibrant, multicultural and exciting place to live. With excellent links to travel abroad and only a 30-minute train ride into the city of London. Luton is based in the heart of Bedfordshire, with surrounding countryside. St Albans is a short drive away and boasts a wealth of history dating back to Roman times. Milton Keynes is another great city which is north of Luton, with fantastic shopping facilities, a skiing centre, 4D Cinema and many fantastic restaurants.
We welcome all new team members with relocation assistance
Reimbursement of initial travel costs to Luton
7 nights in a local accommodation upon arrival
Support in finding accommodation, opening bank accounts and requesting National Insurance Numbers
Advance in wages to help with first month’s rent and deposit.