Languages
German
English
Information

Talent Search People - Native Speakers

Team Leader/Manager

High-school

2 years

Permanent

Indefinite

Full-time

1

This job is no longer available.
To see other similar jobs, please click here!

Team Manager with high level of German and English

Spain » Sant Cugat

Company
Talent Search People - Native Speakers
Description

Our International Customer Care Center Western Europe (ICC WE) gives support to people with diabetes and health care professionals from Spain, Portugal, Italy, France, Germany, UK, Ireland  and Switzerland. We are part of the Roche Groups and located in Sant Cugat del Vallès (Barcelona).

Reporting to the manager of DASCH in the ICC WE based in Mannheim, the Team Manager will be in charge of a group of 10-12 customer care advisors in Barcelona and Mannheim.

 

Guides and supervises a group of German speaking Customer Care Advisors with focus on outbound activities.
Professionally develops and grows Customer Care Advisors and evaluates and develops their skills. 
Is the main contact person to our internal clients based in Mannheim and is fully in charge of reaching the agreed campaign objectives.
Develops new outbound concepts that contribute to our overall business targets in alignment with our internal clients and continually strives for optimizations.
Coordinates and supports all outbound activities for D-A-CH including call scripts, required capacities, advisor briefings, trainings and reporting in alignment with relevant window people, supporting departments and external providers.

Requirements

Language skills: German on a native speaker´s level and a fluent command of English. 
Call center experience
2-year experience in leading teams and managing groups of people, preferably in a call center
Team player and coach
Has a structured approach, good organizational and analytical skills and project management capabilities.
Good communication skills
Highly result driven and entrepreneurial with a strong commercial drive
Flexibility to travel frequently (50%)

Offer

Competitive Salary
Growing Opportunities
 

Information

Team Leader/Manager

High-school

2 years

Permanent

Indefinite

Full-time

1

SIMILAR JOBS

At Home - German Customer Representative (Mallorca)

Spain » Palma de Mallorca

Customer Service » Agent

Languages: English (Advanced)   German (Proficiency)  

German speaking jobs in Barcelona

Spain » Barcelona

Customer Service

Languages: English (Advanced)   German (Proficiency)  

German Technical Support Advisor

Spain » Barcelona

Customer Service

Languages: English (Advanced)   German (Mother tongue)  

German Customer Service Representative -Fashion

Spain » Barcelona

Customer Service

Languages: English (Advanced)   German (Proficiency)  

INTERNSHIP Deutsch sales business n ecommerce Barcelona

Spain » Barcelona

Customer Service » Agent

Languages: English (Intermediate)   German (Mother tongue)  

German Customer Service Representative - Google

Spain » Barcelona

Customer Service

Languages: English (Advanced)   German (Mother tongue)  

Reise Assistent

Spain » Barcelona

Other » Tourism

Languages: English (Proficiency)   German (Proficiency)  

Customer Care - Native German

Spain » Madrid

Customer Service

Languages: English (Advanced)   German (Mother tongue)  

Online Driver Support (German)

Spain » Barcelona

Customer Service

Languages: English (Proficiency)   German (Mother tongue)  

German Sales Representative

Spain » Barcelona

Sales & Marketing

Languages: English (Proficiency)   German (Mother tongue)  

German & English - It Analyst

Spain » Barcelona

Customer Service

Languages: English (Proficiency)   German (Proficiency)  

Payroll Advisor (German+English)

Spain » Tamón

Shared services and Finance » Payroll

Languages: English (Proficiency)   German (Proficiency)