Jobs by IBM  in Poland
Languages
English
Dutch
Skills
  • Dutch
  • Dutch Language
  • Communication
  • Flexibility
  • Customer Oriented
  • Customer Service
Information

IBM GSDC

Technical Support

High-school

No experience

Permanent

Indefinite

To negotiate

Full-time

35

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Customer Services Representative with Dutch

Poland » Wroclaw

Company
IBM GSDC
Description

IBM Global Services Delivery Center in Wroclaw employs IT professionals across all sectors.  This site is fast becoming a “Centre of Excellence” in key areas of the global technology industry.  Few places offer as many opportunities to gain knowledge in your field, to work in a stimulating environment and rewards for outstanding performance as IBM. IBM can provide the perfect setting for your career and freedom to enjoy a rich personal life.  

The Customer Service department in Wrocław is a multicultural and multilingual environment where employees support major international clients with all IT requests in different languages in 24/7 service! 

Job responsibilities:

  • Be available to receive any new calls at start of shift
  • Ensure consistent productivity and quality of service
  • Meet SLAs and individual KPIs, maintain customer satisfaction
  • Ensure that all tickets are logged and assigned according to the account's procedures
  • Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call
  • Handle and assist second level teams with problem determination
  • Escalate queries when required to appropriate personnel
  • Minimize outbound call duration and quantity  
  • Monitor ticket queues
  • Apply end to end ticket and call handling expectations of account
  • Escalate any issues as soon as they arise to the appropriate contact
  • Identify knowledge management gaps and drive closure
Requirements

Requirements:

  • Basic IT literacy and willingness to learn
  • High communication skills, customer attitude
  • Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills
  • 24/7 shift environment (including nights, weekends and holidays) – if required
Offer

Employment benefits:

  • Opportunity to work in one of Europe's emerging markets (Poland),
  • Motivating multicultural environment gaining exposure to many areas of the business across the IBM Wroclaw Site

Additional Benefits:

  • Trainings and certifications
  • Private medical package and insurance package
  • Multisport Card
  • Working on international projects in multicultural teams
  • Good to be an IBMer discounts
  • Cinema & trips for IBMers
  • Language classes
  • Summer camps for children
Skills
  • Dutch
  • Dutch Language
  • Communication
  • Flexibility
  • Customer Oriented
  • Customer Service
Information

Technical Support

High-school

No experience

Permanent

Indefinite

To negotiate

Full-time

35

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