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Information

Reed Czech Republic

Technical Support

High-school

No experience

Permanent

Indefinite

Less than 18.000 € gross / year

Full-time

1

French Technical Support (Spend 2019 in the Czech Rep!)

Czech Republic » Brno

Description

Reed are looking for a candidate with technical background, pro-customer approach and English and French. Our client is a leader in their field. This vacancy is in their shared service centre in Brno, Czech Republic.

The Technical Support Team provides B2B e-mail and phone support to European customers. You will have all the devices available for you to try so this will suit someone who is technical and loves to be in direct contact with the devices he/she will be supporting.

As a Technical Support Specialist you will
* Gain a high degree of technical competence and expertise on the scanning, wireless networking and mobile computing families of products (in the area of design, functionality, technical specifications)
* Escalate cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
* Provide technical training (Shadowing) for newcomers
* Achieve great result by sustainable self-development of Technical skills, new products and producing training documents for other team members.

Reed Global - Europe is acting as an Employment Agency in relation to this vacancy.

Requirements

The ideal candidate will have
* At least upper-intermediate level of French and English.
* Degree in Computer Science or experience with technical support.
* Interest in Technology and willingness to learn and develop new skills.
* Strong customer service and communication skills.
* Problem solving skills and effective communication with customers in troubleshooting technical issues over the phone.

A big advantage is
* Previous experience in Support Centre / Helpdesk environment.
* Networking and/or Wireless infrastructure skills.
* Knowledge of mobile computing technologies and operating systems
* Knowledge of remote tools.

ONLY CANDIDATES WHO DO NOT NEED A VISA TO MOVE TO THE CZECH REPUBLIC WILL BE CONSIDERED.

Offer

Our client offers:
*Continuous training and development (courses in IT, networking, management etc.)
*Career progression opportunities (Senior, 2nd level available), International environment
*Free language courses
*5 weeks of vacation
*Pension and Life Insurance contribution
*Discounted meals in the company canteen, fruit days
*Multisport card for 250 CZK/month
*Cafeteria programme (benefits according to your preferences)
*Discounted mobile phone tariff and banking benefits

*Opportunity to spend 8 paid hours a year doing charity work of your own choice
*Charity events (sports events, blood donation, Christmas market, ...)

Location: The amazing city of Brno, Czech Republic (https://www.youtube.com/watch?v=fkCOXZmiKj8)
Starting date: Negotiable
Working hours: Mon - Fri, 8 hour shifts with different starting times in the morning, no late evening or night shifts
Interview process: Face-to-face or phone/Skype interviews

Information

Reed Czech Republic

Technical Support

High-school

No experience

Permanent

Indefinite

Less than 18.000 € gross / year

Full-time

1