Languages
Hungarian
German
English
Information

NSC Global Hungary

Technical Support

No experience

Permanent

Indefinite

Full-time

This job is no longer available.
To see other similar jobs, please click here!

German speakers in South-Hungary (Pécs)

Hungary » Pecs

Company
NSC Global Hungary
Description

Service Desk Agent

 

Nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.

 

Nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.

 

Main Purpose:

 

Provides 1st and/or 2nd level telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client.

 

Job description:

 

  • Maintains direct contact with the client or ticket owner, is available for receiving calls/ e-mails/ tickets/ requests/ incidents and to answer them as soon as possible.
  • Records the incoming client requests - orders or incidents - , creates tickets.
  • Questions the client thoroughly in the interest of fault diagnosis.
  • Monitors the systems and creates a ticket when a defect is detected.
  • Processes the incoming tickets (e.g. from the helpdesk).
  • Identifies, diagnoses and categorizes the incident/ call/ ticket and determines priorities.
  • Solves simple problems in connection with MS Office applications and the most common operation systems with the help of the knowledge base. In case of working in the telecom systems field, solves simple problems concerning networks and network components.
  • Changes user settings from distance if needed.
  • Forwards more complex problems to next level of support.
  • Updates client information and the ticket management system throughout the whole process, and logs information.
  • Tracks tickets and informs the client about its status.
  • Observes the expected service levels as stated in the contract.
  • Closes the ticket.
  • Reports to the requester of report at the requested frequency.
Requirements

Skill description:

 

  • Min. intermediate language skills (German, English)
  • All interested candidates must be in possession of a valid EU passport.
  • Experience is an advantage but not a must
  • Be familiar with repair, analysis and measurement tools
  • Strong customer- and result-orientation
  • Team spirit
  • Good interpersonal and communication skills (verbal and written)
  • Basic understanding of easy to handle administrative tasks
  • Basic understanding of IT – Microsoft Windows and MS Office  (Word, Excel, Power Point, Outlook only)
  • Social competency to handle also hard emotions
  • Good ability to handle stress
Offer

 We offer

  • Multinational circumstances
  • 2-5 weeks training
  • Long-term career opportunity
Information

Technical Support

No experience

Permanent

Indefinite

Full-time

SIMILAR JOBS

Marketing & PR in big hotel resort, Fuerteventura

Spain » Fuerteventura

Sales & Marketing

Languages: German (Intermediate)   English (Intermediate)  

Order Management Specialist with German

Poland » Lodz

Customer Service

Languages: German (Intermediate)   English (Intermediate)  

Business Support Representative with German

Poland » Lodz

Customer Service

Languages: German (Intermediate)   English (Intermediate)  

Cluster Manager in OTC Order Management

Poland » Lodz

Customer Service

Languages: German (Intermediate)   English (Intermediate)  

F&B Hotels in Greece

Greece

Other » Tourism

Languages: English (Intermediate)