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Technical Support

No experience

Permanent

Indefinite

30.000 € - 36.000 € gross / year

Full-time

2

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IT Support Specialist (French+German)

Spain » Barcelona

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Job Description

For one of our client, an international IT company, based in the South of Germany we are currently recruiting for a French and German speaking IT Support Specialist.


The Job

- First point of contact in giving customer support to existing B2B clients
- Answering any queries related to the business platform via phone and email
- Writing reports and analyzing incoming queries and trying to solve them on your own
- Creating effort analysis for client requests in close cooperation with the developer and IT infrastructure team
- Creation of new offers for the client and management of signed contracts for additional services to the existing products

Requirements

The Profile

- Excellent level of French + German + English language (spoken and written)
- Min. 1 year of experience in customer service/technical support on the phone
- Team and customer oriented, able to work autonomous and in a team, excellent organization skills, problem solver, pro-active, dynamic and motivated
- Very strong knowledge in MS Office (Excel and Outlook)

Offer

The Offer

- Salary based on level of experience (30.000 € – 35.000 € gross/year) + additional benefits
- Career opportunities: workshops and training to develop your career
- Working in a young and dynamic company which is constantly growing
- International and multicultural environment
- Shift work from Monday to Friday 7:00 AM to 6 PM (rotative)
- Team building events and free beverages
- Support in finding a flat in the city
- Start date: to be confirmed

Information

Technical Support

No experience

Permanent

Indefinite

30.000 € - 36.000 € gross / year

Full-time

2