- Cisco
- Active Directory
- Windows
PageGroup
Technical Support
Master or MBA
1 year
Temporary
6 - 12 months
To negotiate
Full-time
6
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Service Desk Analyst with Italian
Spain » Barcelona
Fast growing and multicultural Shared Service Centre
Description
The support analyst will be part of a team ensuring the delivery of quality service and support in their following day-to-day activities/responsibilities:
* Recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD).
* Call analysis / identification / handling and troubleshooting (most issues will require the ability to 'shadow' / connect to the customers desktop and navigate to understand the issue/request)
* Provide Excellent Customer Support.
* Follow up and solving complex IT incidents.
* Escalate incidents to Level 3 when unable to resolve.
* Responding to incoming emails.
* Ensuring that service quality levels meet expectations.
* This is part of the ongoing internal training and development of the EMEA Service Desk team.
Profile
* Experience with Service logging / ticketing tools
* Good knowledge of Windows 7 and Office
* Previous customer service / support experience
* Technical academic background
* Bilingual in Italian and high level in English
Job Offer
Una buena oportunidad para tu desarrollo profesional.
Multicultural environment based in teamwork and professionalism.
Service Desk Analyst with Italian to grow into IT field and keep learning.
- Cisco
- Active Directory
- Windows
Technical Support
Master or MBA
1 year
Temporary
6 - 12 months
To negotiate
Full-time
6
