Prepare and respond to voice or email inquiries from the company’s employees and vendors who call or write to one of our email assistance addresses for the services listed above
Ability to handle customer complaints and the resilience and tenacity to ensure the query is resolved in an efficient and timely manner
Escalate to a Manager any calls or emails that are sensitive in nature to our reputation
Responsible for quality and timely end-to-end processing of non-PO invoices and PO invoices. Matching PO invoices to Purchase Orders and managing Purchase Order exceptions. Work closely with Procurement Operations to resolve any PO related issues.
Responsible for dealing with queries and complaints from external and internal customers in relation to Invoices and employee expenses. Follow up on customer queries as appropriate and check resolution details to ensure customer satisfaction with the response.
Ensure that accuracy and correctness of invoice elements are always checked before processed, including but not limited to: supplier details, address, tax calculations, currency and amount etc.
Ensure TAX calculation (Withholding tax and VAT treatment) on invoice is always checked for correctness and tax codes are properly applied during invoice processing.
Support MIS reporting requirements related to AP activities as per requested by supervisor or manager.
Gain the expected level of knowledge related to Accounts Payable processes and applications within a commonly agreed time frame and according to the training plans, and supporting applications including but not limited to Oracle AP and Concur.
Advanced written and spoken English
Basic command of MS Suite
Accuracy, attention to details
Ability to work under pressure, with short deadline
Communication skills – able to use various communication channels, shape their message in understandable and appropriate manner
A great diversity of nationalities, cultures and business areas
Internal rotations in-between professional areas and promotions