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Advisor for a Retail Project -Danish Speaker - Full WFH

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DESCRIPTION

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. 

 

What you’ll be doing at Webhelp

As a Danish-Speaker Customer Support Advisor for a Retail project, you will:

  • Communicate efficiently with customers through a variety of channels (voice and/or written)
  • Identify, understand and resolve customers' issues efficiently according to standing standard operational procedures (SOP)
  • Provide a memorable customer experience through extreme empathy, ownership and a drive to solve problems
  • Example of client requests: Requests around Orders, Refund and Payment


REQUIREMENTS

We’ll be a great match if you:

  • Have a high level of Danish (written and oral) and fluent in English (B2)
  • Have excellent communication skills coupled with organization and attention to detail
  • Have knowledge of retention and flexibility
  • Are calm under pressure and have good problem-solving skills
  • Are adaptable to changing structures and new processes

 

If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.


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Advisor for a Retail Project -Danish Speaker - Full WFH