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Advisor for the World’s Best Search Engine-German Speaker

Mandatory:
DESCRIPTION

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

 

What you’ll be doing at Webhelp

As a German-Speaking Advisor for the World’s Best Search Engine, you will:

  • Respond to inbound customer requests, documenting relevant case information
  • Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned)
  • Respond appropriately or escalate customers to higher tiers of support as defined and documented
  • Collaborate with other technicians to resolve or properly close help tickets
REQUIREMENTS

We’ll be a great match if you:

  • Have a high level of German (written and oral) and fluent in English (B2)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Demonstrate patience when communicating and solving issues
  • Keep up with the latest IT and tech-related trends
  • Are proactive, self-motivated, and a great team player

If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

ARE YOU THE PERFECT CANDIDATE?
Advisor for the World’s Best Search Engine-German Speaker