Consumer Care Agent with Dutch (m/f) - healthcare products
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation.
With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.
Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.
Sitel is a subsidiary of Groupe Acticall.
Answer incoming customer inquiries from consumers and healthcare professionals in the field of healthcare for the Belgian Market
Independent processing of complex customer requests following specified processes, i.e.: Complaint take in, source information, sample shipping, price information, delivery status
Maintenance of information in the database in particular advanced processing of complaints (entering quality investigation results and the assessment of the relevance for the company, coordinate with the relevant departments)
Processing of calls, e-mails and faxes for the Belgian market in Dutch and English
Maintaining and improving the quality standards
Acquisition of customer-related data in the database
Documentation of problems and solutions in the database
General Certificate of Secondary Education or equivalent
Good computer skills
Experience within a fast moving, customer-centric environment
People orientated and team-minded
High sense of customer and service orientation
Excellent communication skills
Fluent in Dutch and English, French or basic German is a plus
Starting date: ASAP
What do we offer you?
Attractive gross salary: 1900€/month
A daily changing environment in an international company
Professional structures including workers council
Internal career opportunities
An international team with the great team culture
Many extras in the areas of health, management, company cooperations and extensive social company benefits