Jobs of Sitel at Europe Language Jobs
Languages
English
Dutch
Skills
  • Computer Skills
  • Customer Centric
  • Team-Minded
  • People-Oriented
  • German
  • English
  • Dutch
  • French
  • Customer Service
  • Communication Skills
Information

Sitel GmbH

Agent

High-school

No experience

To negotiate

Indefinite

18.000 € - 24.000 € gross / year

Indifferent

1

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Consumer Care Agent with Dutch (m/f) - healthcare products

Germany » Berlin

Company
Sitel GmbH
Description

About Sitel

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation.

With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.

Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.

Sitel is a subsidiary of Groupe Acticall.

Responsibilities:

  • Answer incoming customer inquiries from consumers and healthcare professionals in the field of healthcare for the Belgian Market
  • Independent processing of complex customer requests following specified processes, i.e.: Complaint take in, source information, sample shipping, price information, delivery status
  • Maintenance of information in the database in particular advanced processing of complaints (entering quality investigation results and the assessment of the relevance for the company, coordinate with the relevant departments)
  • Processing of calls, e-mails and faxes for the Belgian market in Dutch and English
  • Maintaining and improving the quality standards
  • Acquisition of customer-related data in the database
  • Documentation of problems and solutions in the database
Requirements

Qualification:

  • General Certificate of Secondary Education or equivalent
  • Good computer skills
  • Experience within a fast moving, customer-centric environment
  • People orientated and team-minded
  • High sense of customer and service orientation
  • Excellent communication skills
  • Fluent in Dutch and English, French or basic German is a plus
  • Starting date: ASAP
Offer

What do we offer you?

  • Attractive gross salary: 1900€/month
  • A daily changing environment in an international company
  • Professional structures including workers council
  • Internal career opportunities
  • An international team with the great team culture
  • Many extras in the areas of health, management, company cooperations and extensive social company benefits

Interested?

We are looking forward to your application.

Skills
  • Computer Skills
  • Customer Centric
  • Team-Minded
  • People-Oriented
  • German
  • English
  • Dutch
  • French
  • Customer Service
  • Communication Skills
Information

Agent

High-school

No experience

To negotiate

Indefinite

18.000 € - 24.000 € gross / year

Indifferent

1

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