Customer Care Associate - Portuguese & English Langauge
Customer Support Advisor – Brazilian Portuguese & English Language
We have an immediate opportunity for you to join our incredible team, working with one of the world’s largest and most innovative technology brands.
If you have experience in Customer Service, Retail, Hospitality, Technology or IT, and speak Brazilian Portuguese and English language, we want you to be part of a Customer Care Operation that supports millions of customers worldwide.
As a customer support representative, you’ll provide assistance with apps like Play Store and perform technical troubleshooting Android hardware too.
Full training is provided, so all we want is your amazing customer service skills to help us provide incredible experiences across our 4 media channels – phone, email, chat and social media.
With 500+ employees from over 20 countries, we have one of the most international workforces on the UK’s south coast and are proud to work, develop and engage with people from all walks of life.
If you like the sound of a dynamic, international environment and you take pride in providing outstanding service, come and join us at Conduent, Poole.
How we make Conduent an amazing place to work:
Open plan offices
Fun and friendly environment
Supportive, opportunity driven company-culture
Break-out spaces and games room
Social events and parties
Regular office games and events
Out-of-office groups, clubs and activities
Incentives and spot prizes including red-letter days and international trips
Language sharing opportunities
Career development – 95% of senior roles are recruited internally
What you’ll be doing:
This role is for customer support only so we’ll never ask you to cold call and there’s no selling either.
Instead, you will:
Provide customer support via Phone, Chat and Email, Social media for Android apps and hardware
Be truly awesome with customers and help us deliver outstanding customer satisfaction
Become a knowledge expert by using internal systems and training to stay up to date with the latest information
Identify and report emerging trends and customer issues to senior staff
Bring an awesome can-do attitude to the workplace!
Knowledge of the Android and iOS phones/tablets is helpful, however full training will be provided.
Successful applicants must be entitled to work in the UK in order to commence employment
What we provide you with:
12 months fixed term contract leading to permanent contract (Flexible employment terms available)
Full-time employment, guaranteed 37.5 hours per week
Performance based bonus
28 days paid holiday per annum inclusive of bank holidays.
Annual holiday increasing with years of service
Workplace Pension-Automatic Enrolment
Life Insurance scheme
Employee Assistance Phone line
Discounted Corporate Gym membership
Free eye test
Opportunities for career progression within 12 months
Access to comprehensive learning, training and development
Bournemouth and Poole is one of the fastest growing digital economies in the UK and has 7 miles of golden sands too!
A truly Digital Hub, finance and technology companies are locating here because of talented university students and excellent quality of life.
Just 2 hours from London and accessible via train, coach and plane, Bournemouth & Poole is extremely well connected.
Our office is based near to Bournemouth University and can be reached via a bus service that runs frequently with the stop right outside the office!
If you drive, we’ll be able to find you an off-road parking space or you can car-pool with some of our amazing employees!