Languages
English
Information

CPM INTERNATIONAL TELEBUSINESS S.L.

Agent

No experience

Permanent

3 - 6 months

Less than 18.000 € gross / year

Full-time

10

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Customer Experience Specialist for Airbnb

Spain » Barcelona

Company
CPM INTERNATIONAL TELEBUSINESS S.L.
Description

We are seeking Customer Experience Specialists fluent in English in the following native-level languages - Italian, German, French, Dutch, Spanish, Portuguese, English - to represent a travel industry leader connecting people worldwide to unique travel experiences.

In addition, you will possess excellent communication and negotiating skills and will have the ability to build rapport with clients. You will be an excellent team player able to work within a friendly environment.

Do you have a passion for travel & adventure? Possess excellent customer service skills and interested in working in the lively, sunny city of Barcelona? Then we want to hear from you.

Your role:

Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations;
Identify and troubleshoot the issues accordingly using available resources;
Logging and follow up of Customer Information;
Responding to enquiries and handling client escalations by telephone and email;
Having a full understanding of company processes and maintaining contractual obligations.

Required skills:
Excellent communication skills;
Excellent negotiation skills;
Problem solving;
Sense of responsibility;

Our ideal candidate is:

Passionate about travel and world class customer service;
High level of both written and spoken English;
Available Full-time (39h/week);
Flexible with working different shift patterns and weekends
Available to attend a full-time (3 weeks) paid training.

Our offer:
Extensive training and languages lessons (English);
Excellent and multilingual work environment;
Excellent career prospects;
Convenient office location Sagrada Familia, Barcelona;
24 holidays per year on full time bases.

Requirements

x

Offer
Information

Agent

No experience

Permanent

3 - 6 months

Less than 18.000 € gross / year

Full-time

10

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