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Information

Agent

High-school

No experience

Permanent

Indefinite

Less than 18.000 € gross / year

Full-time

1

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Customer Service Advisor Dutch speaker

Poland » Katowice

Description

Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and networkDelivering professional answers to the customers' requestsKeeping record of all customers' enquiries in the reporting systemAnalyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problemSending more complex enquiries to the relevant IT Support Team

Requirements

Dutch language (at least C1)
Good knowledge of English (B2)
Excellent verbal and written communication skills
Professional telephone manner
Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
Technical support experience would be an advantage
Flexible, well-motivated team player, ability to work under pressure

Offer

Attractive benefits package

Language courses/ trainings

Growth opportunities

 

 

Information

Agent

High-school

No experience

Permanent

Indefinite

Less than 18.000 € gross / year

Full-time

1