Languages
English
Swedish
Skills
  • Customer Service
  • Back-Office Administration
  • Swedish
  • Administration
  • Organizational Skills
  • Ms Office Applications
  • Communication Skills
  • Analytical Skills
  • Problem-Solving
Information

Sykes Central Europe

Agent

High-school

No experience

Permanent

Indefinite

Full-time

1

Customer Service Representative (SWEDISH)

Hungary » Budapest

Description

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.

 

We are looking for the following professional
to join our Budapest Call Center:

 

SWEDISH SPEAKING CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representatives provide a professional front and back office service function for our client’s project in line with the contractual agreements and working in compliance.

Tasks:

  • Receiving requests in Swedish language via phone and e-mail
  • Providing back office administrative services
  • Checking invoices
  • Receiving, categorizing and registrating work orders
  • Recognizing problems
  • Dealing with correspondence
  • Qualifying, prioritizing cases
  • Arranging necessary steps with subcontractors, liaising with local country offices, coordinators, technical teams
  • Coordinating progresses
  • Initiating preventive calls to minimize damages

 

Requirements
  • Fluent SWEDISH language knowledge
  • Conversational English language knowledge
  • Experience in administration
  • Good organizational skills
  • Advanced level knowledge of MS Office applications
  • Excellent problem solving skills
  • Good communication skills

Advantages:

  • Financial studies
  • Good level of analytical skills, numeracy and financial awareness
Offer
  • Career opportunity
  • Cafeteria system
  • Friendly, multicultural work environment
  • Dynamic team
  • Arranging work related documents
  • In-house doctor
  • Modern office environment
  • Company events, parties
  • Hungarian language course
Skills
  • Customer Service
  • Back-Office Administration
  • Swedish
  • Administration
  • Organizational Skills
  • Ms Office Applications
  • Communication Skills
  • Analytical Skills
  • Problem-Solving
Information

Sykes Central Europe

Agent

High-school

No experience

Permanent

Indefinite

Full-time

1