Languages
Portuguese
English
Skills
  • Effective Communication
  • Problem-Solving
  • Teamplayer
  • Excel
  • Customer Service
  • Troubleshooting
Information

Sykes Central Europe

Agent

High-school

Internships

Permanent

Indefinite

Full-time

1

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Customer Service Representative with PORTUGUESE in CLUJ

Romania » Cluj Napoca

Company
Sykes Central Europe
Description

Name of the position:  Customer Support Representative

Type of employement: Full Time

Job location: Cluj Napoca

About the company

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world.

 

SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America and Asia Pacific) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.

 

SYKES Cluj Napoca was founded in March 2010. The operation started with just a few employees but thanks to the continuous expansion based on client satisfaction, nowadays we have over 800 colleagues. We serve our clients in the field of IT, telecommunication and multimedia by providing customer support via phone and e-mail in 17 different languages.

A working day in Sykes Team includes some of the below activities and responsibilities:

  • To respond to all customers’ enquiries within given timescales, efficiently and effectively;
  • To develop and maintain a full technical knowledge of client products and services;
  • To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
  • To deal with all correspondence as requested/required;
  • To accurately log all calls and in line with procedures;
  • To responsibly maintain and update all job-related administrative forms;

To consult product manuals, to be able to advise customer of appropriate options/solutions

In September 2015 we have opened the second office for Romania, in Sibiu and in 2016 the 3rd office in Oradea.

Requirements

Are you our type? 

Check out our Sykes employee profile:

  • Proficient or native in Portuguese
  • Previous experience of/ or aptitude for Customer Service;
  • Good organizational skills;
  • A working knowledge of MS Word/Excel;
  • Excellent communication skills and the ability to remain calm in all situations;
  • Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s;
  • Ability to adapt to a continuously changing environment and procedures.
  • Team player
Offer

Join Sykes team professionals and we will offer you:

  • professional development through training programs ->  modern technologies and customer management
  • exposure to a multicultural and multilingual environment (from Cluj-Napoca we offer support in 20 + languages ​​on a global level)
  • coaching opportunities
  • real possibilities of career development
  • attractive salary package and medical benefits
  • a modern, dynamic and friendly working environment
Skills
  • Effective Communication
  • Problem-Solving
  • Teamplayer
  • Excel
  • Customer Service
  • Troubleshooting
Information

Agent

High-school

Internships

Permanent

Indefinite

Full-time

1

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