Sykes Central Europe
Romania » Cluj Napoca
Name of the position: Customer Support Representative
Type of employement: Full Time
Job location: Cluj Napoca
About the company
SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world.
SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America and Asia Pacific) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.
SYKES Cluj Napoca was founded in March 2010. The operation started with just a few employees but thanks to the continuous expansion based on client satisfaction, nowadays we have over 800 colleagues. We serve our clients in the field of IT, telecommunication and multimedia by providing customer support via phone and e-mail in 17 different languages.
A working day in Sykes Team includes some of the below activities and responsibilities:
To consult product manuals, to be able to advise customer of appropriate options/solutions
In September 2015 we have opened the second office for Romania, in Sibiu and in 2016 the 3rd office in Oradea.
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