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More from CPM INTERNATIONAL TELEBUSINESS S.L.

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Languages
English
German
Dutch
Skills
  • Customer Service
  • English
Information

CPM INTERNATIONAL TELEBUSINESS S.L.

Agent

From 3 to 5 years

Permanent

3 - 6 months

Less than 18.000 € gross / year

Full-time

10

Customer Service Specialist Dutch or German Market

Spain » Barcelona

Description

Description:

Via is on-demand transit on a mass scale; it's smart transportation that's friendly to our planet. For our Custumer Service we are looking for the best in the business to cover the Dutch and German market.

Unbelievable Customer Service is a critical part of the Via brand. As a Customer Service Specialist - Dutch Language OR German Language; you'll provide consistently outstanding support to Via customers and driver partners through SMS (text messaging) and email-based communications. You will be doing this in both English and Dutch OR German - there will be little to no phone communication. You will make sure customers have the best possible experience riding with Via so that they come back again and again. Be part of this fast-growing start-up and join our great international team!



Responsibilities:

* Provide an impeccable level of customer service, in the form of e-mail and text communication, to exceed member and driver partner expectations
* Become an expert on Via - develop a nuanced understanding of our service to be able to answer several hundred support inquiries on a daily basis
* Prioritize operational issues as a real-time point of contact and provide high-level responses in an efficient manner
* Respond to emails and text in Dutch or German and be able to communicate effectively
* Proactive about pleasing your customers; obsessed with making sure needs are met
* A natural multi-tasker who can remain unfazed by a fast-paced environment and high-volume work
* Meticulous and vigilant, with a high level of attention to detail
* A savvy, tactful, and graceful communicator - you intuitively find the right tone in every situation



Our Ideal Candidate:

* Have previous work experience in a customer-facing business
* Passionate about world class Customer Experience
* High Level of both written and spoken English
* Available Full-Time (39h/week)
* Flexible working rotating shift patterns



What we offer:

* Extensive training and language lessons (Spanish)
* Excellent and multilingual work environment
* Excellent career prospects
* Convenient office location near Sagrada Familia, Barcelona
* 24 holidays per year on full time basis
* Relocation package



The recruitment processes and people involved in them will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

Requirements
Offer
Skills
  • Customer Service
  • English
Information

CPM INTERNATIONAL TELEBUSINESS S.L.

Agent

From 3 to 5 years

Permanent

3 - 6 months

Less than 18.000 € gross / year

Full-time

10

Be one of the first candidates to apply