Spain » Madrid
Are you ready to help us revolutionize travel through the power of technology?
Are you looking for a new challenge in an exciting environment that offers the agility of a start-up but with the resources of a multinational?
Would you like to work with a product that allows you to impact the lives of millions of people in a significant way?
That is what we do here at HomeAway.com, part of the Expedia group. We are leaders in holiday rentals with sites representing more than 2 million unique places to stay.
Our mission is to help families and friends make unforgettable holiday memories. We aim to make every vacation rental in the world available to everyone through our online marketplace. We offer travellers the benefit of more room to relax and added privacy, for less than the cost of traditional hotel accommodations. At the same time we make it easy for vacation rental owners and property managers to advertise their properties and manage bookings online.
HomeAway is looking for Dutch speaking Customer Service Representatives for it's Madrid office. We are on the search for Customer Service Heroes, someone that is passionate about delivering an extraordinary customer experience for owners, travelers and property managers from the moment they contact Abritel or Homeaway brands by phone, email or chat.
Our CSRs are the voice of HomeAway, bridging the gap between our sites and our customers. We consider them global detectives who dive headfirst into issues and questions and emerge with solutions.
Customer Experience, your next opportunity:
HomeAway is growing its customer support group as it continues to build a culture of world-class service. Customer Service Representatives work directly with Partners who list their properties and Holiday makers, travelers, who are looking to book a great vacation rental.
Customer Experience is the voice of HomeAway, bridging the gap between our sites and our customers. Consider us global detectives who dive headfirst into issues and questions and emerge with solutions.
What do we do in Customer Experience - Key Responsibilities:
We genuinely value each and every customer:
Our people have what it takes to Succeed:
Enjoy life: We love travel. We have fun and don’t take ourselves too seriously.
Together: We thrive on the power of working together to transform an industry.
Drive: We are determined to be the best. We take nothing for granted & won’t stop until it’s great.
Adventurous: We innovate and try bold new ideas.
Authentic: We respect each other, embrace differences, and are open and honest to a fault.
Heart: We love what we do. We are passionate about customers, our work, and our families
Working at HomeAway has its perks too:
In addition to an attractive compensation plan we offer: