Languages
English
German
Information

CPM INTERNATIONAL TELEBUSINESS S.L.

Agent

Master or MBA

No experience

Permanent

3 - 6 months

Less than 18.000 € gross / year

Full-time

5

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Dyson customer service specialist German

Spain » Barcelona

Company
CPM INTERNATIONAL TELEBUSINESS S.L.
Description

Conditions and job description:



* Possible Start Date: January 8st 2018 - We expect the agent selected to be available to start on that specific date
* Salary is 18.000 and a bonus up to 3.600 if you reach your target (before tax)
* Contract: 4 months then Obra y Servicio
* Working Hours -Mon - Fri (08:00 - 20:00) & Sat - Sun (09:00 - 18:00) (39hours/week) you also need to be available to work during bank holidays.
* Languages skills -German native with a high level of English



Job Description:



* Answering telephone and email enquiries from Customers
* Logging and follow up of Customer Information and issues
* Delivering high caliber Customer Service
* Cross-selling and up-selling



We offer:



* Multilingual and excellent work environment to provide the customer service on behalf of Dyson
* Extensive training & languages classes
* Internal promotions (Lead Agent, Team Leader, Trainer, Quality coach, Admin Assistant)
* Good prospects career



Additionally, be aware to present the following documentations:



* NIE (official document to work in Spain) / DNI for Spanish candidates
* Social Security Number (official paper)
* Passport (original)
* Bank account details (libreta or screenshot of bank account details from online bank)



"CPM International does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status."
 

Requirements

We are recruiting exceptional customer service professionals to be form part of a Multilingual department to immerse themselves in the brand and deliver a first class service to customer and consumers.

The role will require you to develop a sound understanding of the products.

Offer

You should:
* Be native in German with exceptional grammar and spelling skills (knowledge of other languages is a plus)
* Be able to demonstrate a proven track record in delivering exceptional customer service
* Strong administrative skills with a keen eye for detail
* Be confident with an enthusiastic telephone manner
* Cross-selling and up-selling
* Be passionate about delivering exceptional customer service
* Have a proactive approach to problem solving

Information

Agent

Master or MBA

No experience

Permanent

3 - 6 months

Less than 18.000 € gross / year

Full-time

5

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