Eurosport

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Languages
English
Information

Eurosport

Agent

High-school

1 year

Temporary

1 - 2 months

Less than 18.000 € gross / year

Intensive day - Nights

10

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English Customer Support Agent (Night Shifts)

Spain » Barcelona

Company
Eurosport
Description

As a Customer Support Agent you will play a crucial role in an important new partnership between Arvato and Eurosport, by assisting Eurosport’s Nordic customers with their questions and inquiries related to the Eurosport Player service and ensuring excellent customer relationship management at every interaction. The department is rigged for growth in 2018, which offers a wide range of opportunities for internal promotions and career development for the right candidates.

 

Main responsibilities:

  • Receive and handle English speaking customer requests by email and chat
  • Function as an ambassador for the Eurosport Player service
  • Collection and maintenance of customer data
  • Clarification of customer inquiries regarding service, subscription, payment and technical requirements
Requirements

Requirements:

  • Complete fluency in English language on a native speaker level or C1 level
  • Experience in customer service, communications or similar roles
  • Passion for community management and digital affinity
  • Excellent communication & inter-personal skills
  • Available to start from January 15th 2018
Offer

Offer:

  • The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities
  • Salary: 16.256,00€ gross per annum
    • Night shift supplement: 252,72€ gross per month
    • Transport bonus: 108,2€ gross per month
  • An ambitious company culture, encouraging internal promotions and professional development
  • International working environment
  • Working hours from 10pm until 8 am (Night Shifts)
  • Workdays: Monday to Sunday – 35 or 38,5 hours per week
Information

Agent

High-school

1 year

Temporary

1 - 2 months

Less than 18.000 € gross / year

Intensive day - Nights

10

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