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English Customer Support Agent (Night Shifts)
As a Customer Support Agent you will play a crucial role in an important new partnership between Arvato and Eurosport, by assisting Eurosport’s Nordic customers with their questions and inquiries related to the Eurosport Player service and ensuring excellent customer relationship management at every interaction. The department is rigged for growth in 2018, which offers a wide range of opportunities for internal promotions and career development for the right candidates.
Receive and handle English speaking customer requests by email and chat
Function as an ambassador for the Eurosport Player service
Collection and maintenance of customer data
Clarification of customer inquiries regarding service, subscription, payment and technical requirements
Complete fluency in English language on a native speaker level or C1 level
Experience in customer service, communications or similar roles
Passion for community management and digital affinity
Excellent communication & inter-personal skills
Available to start from January 15th 2018
The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities
Salary: 16.256,00€ gross per annum
Night shift supplement: 252,72€ gross per month
Transport bonus: 108,2€ gross per month
An ambitious company culture, encouraging internal promotions and professional development
International working environment
Working hours from 10pm until 8 am (Night Shifts)
Workdays: Monday to Sunday – 35 or 38,5 hours per week