Languages
English
Information

Arvato Services

Agent

High-school

Internships

Temporary

Indefinite

Full-time

1

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English Customer Support (Fraud) - Lisbon/PT

Portugal

Company
Arvato Services
Description

Company: Arvato Services Portugal, Unipessoal, Lda. 

Requisition ID: 20455

 

 

Are you ready for a new adventure? You speak fluent English? You see yourself as a detail-obsessed individual with a total customer-is-king attitude?

 

Currently we are seeking English speaking CSR’s to strengthen our team in LISBON, PORTUGAL. Apply now!

 

About us:

Great brands entrust their customer service to Arvato. We’re global with a long-term perspective, cross customer journey know-how and support Driven by technology, differentiated by experience, powered by people.

Arvato is the Industry and Services Division of Bertelsmann AG, which ranks among the world's leading companies. Find out more here: www.arvato.com/en

Arvato is an equal opportunities employer and embraces diversity and does not discriminate on the grounds gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status.

At Arvato we recognise that different ideas, perspectives and beliefs are valuable assets that contribute and shape our company culture and are fundamental to our core basic values of partnership, creativity, entrepreneurialism and social responsibility

 

Our client:

One of the top multinational technology companies that creates and develops electronics, computer software and online services.  

 

Responsibilities:

As a CSR you will be responsible for handling inquiries, queries, troubleshoot technical issues

You will provide solutions to consumers and deliver an exceptional customer experience with every interaction in specified native or near-native language by phone and email. 
To act with autonomy and creativity to delight and astound customers with knowledge and passion for our products. 

You will also look for opportunities to improve the customer experience by sharing consumer feedback and recommendations with our client.

Order Support: delivery management, shipping investigations, inbound returns, customer outreach, ad hoc escalations related to customer purchases

 

Manual Fraud Review: reviewing and researching orders that have been flagged for manual review.

 

 

Profile:

• Obsess over the Customer experience  

• Are detail oriented 

• Have both verbal and written communication skills 

• Excellent English skills (native or near-native) [C1/C2] 

• Abilities to provide both critical thinking and problem solving skills  

• Demonstrate confident decision-making and sound judgment abilities

• Resourceful research and resolution abilities 

• Phone soft skills (soft skills are considered skills such as communication abilities, language skills, cognitive or emotional empathy, and leadership traits) 

• Results oriented 

• Team player

Join us in a vibrant, multi-cultural city centre environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!

Requirements
Offer
Information

Agent

High-school

Internships

Temporary

Indefinite

Full-time

1

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