Gaming Industry – Brazilian-Portuguese CSR - Lisbon

Portugal » Lisbon

Company

arvato Lisbon

Description

Would you like to have an interesting and exciting job in a growing and innovative sector? If your answer is Yes, then start working with us!

For our business in LISBON, PORTUGAL we are currently looking for a Customer Service Representative (male/ female). The Customer Service Representative is responsible to provide customer service to our customers from end to end including technical & contractual support to customers of a leading Console and Gaming manufacturer in the world.

About us:
We are an international outsourcing service provider. Every day, over 63,000 employees working in more than 35 countries helping our customers achieving success in the market. We design and implement solutions for a wide variety of business processes throughout integrated service chains. Our services include everything from the preparation and distribution of printed materials and digital storage media to data management, customer care, CRM services, supply chain management, digital distribution, financial services and IT services.

4 reasons to join us

• Start an International career;
• You`ll be joining an Award winning team;
• Possibility to work with prestigious brands;
• Be part of an Innovative and forward thinking company;

Your responsibilities
• Respond to customer inquiries regarding service and product related inquiries
• Inform customer about specific products, services, policies and processes
• Troubleshoot and resolves customer issues
• Promote relevant customer products

Your profile

• Passion to service end-customers (B2C)
• Excellent communication skills & high focus on customer satisfaction
• Native language skills in Brazilian Portuguese (verbal, reading, writing) + good in English (verbal, reading, writing)
• Customer service-orientated and a high focus on customer satisfaction

Your experience & skills

• First work experience in Service Center or similar business
• Knowledge and experience in service center for IT products / services/ gaming sector
• Strong administration and organization skills
• Keen eye for detail to ensure high accuracy
• Very good PC skills

Our offer

• Excellent reputation as responsible employer with presence in Portugal for more than 50 years
• Modern working environment at an attractive location in Lisbon with good public transport connection
• A welcoming and inclusive environment
• A team ready to help you develop and grow
• A multinational environment, different nationalities and cultures to work every day
• Competitive salary & bonus system
• To work in a flexible shift system