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Languages
English
Skills
  • English
  • Customer Support
  • Customer Service
  • Effective Communication
Information

CAPITA

Agent

No experience

Permanent

Indefinite

Full-time

10

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Junior Customer Operations Representative with English

Poland » Lodz

Company
CAPITA
Description

Capita Customer Solutions is an established leader in the business process outsourcing market with multiple clients in both the public and private sectors. We have a strong reputation for the reliable delivery of bespoke, high-quality and flexible solutions in the areas of:
• Customer service and sales
• Credit management
• Finance and administration
• Multilingual services
• Registration and traceability
• Inspectorate and quality assurance

As Customer Service Agent you will:
• Effectively manage incoming telephone and e-mail customer’s queries to ensure excellent service standards
• Provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency
• Identify and assess customer’s needs to achieve satisfaction
• Communicate in positive manner with team members and business partners

Requirements

You are a perfect candidate if you:

  • Have an excellent knowledge of ENGLISH (C1/C2) or are Italian native speaker
  • Have European Union citizenship or have valid Polish residence card with work permit
  • Have strong phone contact handling skills and active listening
  • Have a “Can do” attitude
  • Have excellent communication skills
  • Are customer oriented
  • Customer support experience will be an asset

 

We can offer you:

  • Work contract with full working rights
  • Attractive social benefits
  • Sport's card
  • Private Medical Insurance 
  • Ability to work in international and multilingual environment
  • Great atmosphere
  • Training and development programme
  • Fruity Monday
  • Shift work
  • Football, volleyball teams
  • Company events
Offer

Please be sure to attach one of the following consents to your CV.
Without it we won't be able to process your application. 

  • I hereby freely and consciously give my consent to the processing of my personal information by Capita (Polska) Sp. z o.o. with its registered seat at ul. Lubicz 23, 31-503 Kraków, as a data controller for the purpose of recruitment to the position of [insert the name of the position, to which you are applying]for a period of 6 months from a date of  sending my CV. I am aware of the possibility to withdraw my consent at any time and that the withdraw does not affect the legitimacy of the processing that was conducted prior to the withdrawal.
     
  • I hereby give my consent to the processing of my personal information by Capita (Polska) Sp. z o.o. with its registered seat at ul. Lubicz 23, 31-503 Kraków, as a data controller for the purpose of future recruitment processes for a period of 18 months from a date of  sending my CV. I am aware of the possibility to withdraw my consent at any time and that the withdraw does not affect the legitimacy of the processing that was conducted prior to the withdrawal.
Skills
  • English
  • Customer Support
  • Customer Service
  • Effective Communication
Information

Agent

No experience

Permanent

Indefinite

Full-time

10

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