Languages
Spanish
Portuguese
Information

CPM INTERNATIONAL TELEBUSINESS S.L.

Agent

Master or MBA

No experience

Permanent

3 - 6 months

Less than 18.000 € gross / year

Full-time

2

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Portuguese native with high Spanish

Spain » Barcelona

Company
CPM INTERNATIONAL TELEBUSINESS S.L.
Description

* Salary is 14,782.32 and a bonus up to 3,600 if you reach your target (before tax)
* Contract: 4 months then Obra y Servicio
* Working Hours - Rotating shifts between 8 AM - 8 PM from Mon - Friday, 9 AM - 2 PM during Saturdays (39hours/week) you also need to be available to work during bank holidays.
* Languages skills -Portuguese native with a high level of Spanish

Job Description:



* Answering telephone and email enquiries from Customers
* Logging and follow up of Customer Information and issues
* Delivering high caliber Customer Service
* Cross-selling and up-selling



We offer:



* Multilingual and excellent work environment to provide the customer service on behalf of Dyson
* Extensive training & languages classes
* Internal promotions (Lead Agent, Team Leader, Trainer, Quality coach, Admin Assistant)
* Good prospects career



CPM International does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.
 

Requirements
Offer

You should:
* Be native in Portuguese with high Spanish and exceptional grammar and spelling skills (knowledge of other languages is a plus)

* Be able to demonstrate a proven track record in delivering exceptional customer service

* Be confident with an enthusiastic telephone manner

* To be able to deal with sensitive calls with empathy

* Be passionate about delivering exceptional customer service

* Strong administrative skills with a keen eye for detail

* Have a proactive approach

Information

Agent

Master or MBA

No experience

Permanent

3 - 6 months

Less than 18.000 € gross / year

Full-time

2

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