Languages
Polish
German
Information

CPM INTERNATIONAL TELEBUSINESS S.L.

Agent

Master or MBA

No experience

Permanent

3 - 6 months

Less than 18.000 € gross / year

Full-time

1

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RB customer service specialist Polish+German

Spain » Barcelona

Company
CPM INTERNATIONAL TELEBUSINESS S.L.
Description

The role:
An exciting opportunity has arisen for us to represent a Global leader with a vast portfolio of well-known brands.

We are recruiting exceptional customer service professionals to be form part of a Multilingual Consumer affairs department to immerse themselves in the brand and deliver a first class service to customer and consumers
The role will require you to develop a sound understanding of the product (healthcare, household products) and services and to embrace brand values.

You will work collaboratively with consumer and customers to answer product information requests and resolve queries in a skillful and professional manner ensuring a timely and consumer centric resolution.

You should:
* Be native Polish with high German or English with exceptional grammar and spelling skills
* Be able to demonstrate a proven track record in delivering exceptional customer service
* Be confident with an enthusiastic telephone manner
* To be able to deal with sensitive calls with empathy
* Be passionate about delivering exceptional customer service
* Strong administrative skills with a keen eye for detail
* Have a proactive approach to problem solving
* Have a professional outlook, self-confident with a 'can do' attitude
* Have a strong team work ethic and a working knowledge of excel and Microsoft word

We offer:
€14.782 gross per year
Full contract
Extensive training
Free coffee and tea
Good work environment & work hours Mon to Thu 9 AM - 6 PM Friday 9 AM- 5 PM

Requirements

We are recruiting exceptional customer service professionals to be form part of a Multilingual Consumer affairs department to immerse themselves in the brand and deliver a first class service to customer and consumers

The role will require you to develop a sound understanding of the product (healthcare, household products) and services and to embrace brand values.

Offer

You should:
* Be native Polish with high German or English with exceptional grammar and spelling skills
* Be able to demonstrate a proven track record in delivering exceptional customer service
* Be confident with an enthusiastic telephone manner
* To be able to deal with sensitive calls with empathy
* Be passionate about delivering exceptional customer service
* Strong administrative skills with a keen eye for detail
* Have a proactive approach to problem solving

Information

Agent

Master or MBA

No experience

Permanent

3 - 6 months

Less than 18.000 € gross / year

Full-time

1