Languages
English
Spanish
Information

Ferratum Bank Malta

Agent

High-school

No experience

Permanent

Indefinite

Less than 18.000 € gross / year

Full-time

3

This job is no longer available.
To see other similar jobs, please click here!

Spanish speaking Customer Service Offices

Malta » Gzira

Company
Ferratum Bank Malta
Description

We are looking for a Spanish speaking colleague to join our team in Malta.

Responsibilities:


• Provide superior professional customer service whilst dealing with all enquiries regarding the bank’s products and services;
• Ensure that bank accounts are opened according to the bank’s product and service guidelines;
• Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
• Maintain a high level of knowledge when it comes to the bank’s products and services in order to provide customers with accurate information;
• Identify selling opportunities after analysing the customer’s needs;
• Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
• Adhere to all bank policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
• Keeping records as required;
• Issuing of new cards and renewal processes.
• Assistance with gathering of data/information for the Bank (via phone, e-mails and chat);
• Providing support with invoicing
• Assistance with administrative tasks in accordance with the Bank´s policies, procedures and instructions;
• Communication and close cooperation with country co-ordinators and other departments;
• Other related ad hoc duties that may be assigned by the Bank from time to time.

Requirements

Requirements:


• Previous working experience in a similar environment.
• Fluent in both English and Spanish oral and written. Additional languages will be a benefit.
• Previous experience in a similar position is an asset
• Computer skills
• Team player and customer oriented

We also require every new starter to provide us with some documents. Therefore, if hired, we would need:

- Updated CV

- 2 Reference letters

- Credit Check

- Highest level of Qualification

- Police Conduct

- Copy of your ID Card/Passport

• Willingness to learn and expand horizons

Offer

We offer:


• The opportunity to work in a dynamically evolving company;
• Opportunities for growth, realization of own ideas and further training;
• Professional and attentive environment;
• Other company benefits,

Information

Agent

High-school

No experience

Permanent

Indefinite

Less than 18.000 € gross / year

Full-time

3

SIMILAR JOBS

Legal & Compliance Representative

Malta » Birkirkara

Other » Legal

Languages: English (Advanced)  

Customer Care Consultant (Spanish native speaker)

Poland » Zielona Góra

Customer Service

Languages: English (Advanced)   Spanish (Mother tongue)  

Video Content Analyst with Spanish

Portugal » Lisbon

Other » Other

Languages: English (Basic)   Spanish (Mother tongue)  

Public Relations in an international hotel, Costa Dorada

Spain » Tarragona

Other » Tourism

Languages: English (Intermediate)   Spanish (Intermediate)  

Business Development Representative Valencia

Spain » Valencia

Sales & Marketing

Languages: English (Intermediate)   Spanish (Proficiency)