Betting Connections Recruitment Solutions
Malta » Sliema
Our client is looking for a proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. The candidate must be confident to make decisions with the ability to exchange, analyse, and interpret information.
* Handling customer inquiries via e-mail/chat; including but not limited to games and cashier related issues
* Assessing individual issues and taking appropriate action to ensure customer needs are met
* Escalating system anomalies and general issues faced by customers to the relevant party
* Understanding Standard Operating Procedures and delivering service/quality standards to agreed levels
* Additional duties related to marketing (content writing, social media, SEO), basic web design, etc.
* Fluent level of Swedish language (additional Nordic language would be an asset)
* Excellent communication and interpersonal skills
* Ability to perform well in a multi-task, dynamic environment
* Basic knowledge of MS Office applications
* Logical reasoning skills with an analytical approach and be willing to work shifts
* The candidate must be locally based